Absolutely. We encourage customers to visit the store and spend some time listening to equipment before making a decision.

Our team can help you compare products and find equipment that suits your room, system and listening preferences.

We are open 7 days a week!

Our current opening hours are:

Monday – Friday: 9AM – 5PM
Saturday: 10AM – 4PM
Sunday: 11AM – 4PM

Absolutely. Choosing Hi-Fi equipment isn’t always as simple as comparing specifications.

Our team can help you find equipment that works with your existing system, suits your room and fits your budget. If you’re unsure what you need, get in touch with us before purchasing.

We can help arrange installation for your system.

We have also partnered with Adriaan Koberzig from Balanced Audio, an independent installer who offers full installation services.

If you’d like help with installation, talk to our team about the best option for your system.

There is a $125 inspection fee for equipment brought in for repair. This fee is separate from the repair cost and is not included in the $300 repair approval limit.

Once the equipment has been inspected, if the repair is expected to cost $300 or less, we will proceed with the repair automatically. If the repair is expected to cost more than $300, we will contact you with the details and obtain your approval before proceeding.

Sometimes, absolutely.

Older equipment can often be brought back to excellent working condition with a relatively straightforward service. Common issues such as scratchy volume controls, worn connections, ageing capacitors or general servicing may be much more economical to fix than replacing the equipment.

We’ll assess the equipment and advise you on whether repair makes sense. For older or discontinued equipment, repairs are subject to the availability of suitable replacement parts.

Yes. We can discuss potential upgrades to your existing turntable, including cartridges and other compatible components.

We’ll help determine which upgrades are worthwhile for your particular turntable and system rather than recommending upgrades simply for the sake of it.

Your turntable should be placed on a stable, level surface and correctly set up according to the manufacturer’s specifications.

Depending on the turntable and cartridge, setup may include:

• Levelling the turntable
• Balancing the tonearm
• Setting the correct tracking force
• Adjusting anti-skate
• Aligning the cartridge
• Checking cartridge and tonearm setup
• Ensuring the turntable is positioned appropriately to minimise vibration

Different turntables and cartridges have different setup requirements, so always refer to the manufacturer’s instructions for your specific equipment.

Not sure if your turntable is set up correctly? Bring it into the store and our team can check and adjust it for you.

A clean stylus is essential for good sound and safe record playback.

We recommend using a proper stylus brush and cleaning the stylus regularly. Always follow the manufacturer’s recommended cleaning method and brush in the appropriate direction to avoid damaging the cantilever.

For regular maintenance, use a carbon fibre record brush to remove dust and airborne contaminants from the record surface before playback.

For particularly dirty or neglected records, a proper record-cleaning machine can provide a much deeper clean.

Stylus life varies depending on the stylus, cartridge, tracking conditions and how it is maintained. As a general guide, a stylus may last around 1,000–1,500 hours of playback.

A badly worn stylus can damage your records, so if you’re unsure about the condition of your stylus, bring it in and we’ll be happy to help assess it.

Good ventilation is important, particularly for amplifiers and home theatre receivers, which can generate significant heat.

Avoid covering ventilation openings and allow adequate space around the equipment so heat can escape.

Yes. If you’re using bare speaker wire, make sure there are no loose strands that could create a short circuit at the amplifier.

Banana plugs can provide a secure and convenient alternative.

If you’re unsure about your speaker connections, our team can help.

There isn’t one correct distance for every speaker.

Moving speakers closer to a wall generally increases bass reinforcement, while moving them further into the room can produce a more controlled bass response.

The ideal position depends on the speaker, room and listening position, so some experimentation is often required.

If you’re struggling to get the best sound from your system, we’re happy to help.